Technical Error on Website and App

[devifenn]

I get the following error message when trying to access certain areas of the website such as 'Shop':

Sorry, looks like a technical error
Please call us on <a href="tel:08009566000">0800 956 6000</a> and we’ll try to get things sorted.

It only occurs when I'm logged into my account but prevents me upgrading/adding new products. I've called ther number but there's no option for technical issues like this, no department I spoke to has been able to help.

Has anyone else experienced this or know how to get it resolved?

[slapt0p]

Eh? O2 has better support than EE so you're staying with BT?

You know that BT mobile and EE are one and the same?

[slapt0p]

No I'm not aware of a ticket.

[SteveWalnut]

Raise another ticket, raise another ticket, raise another ticket 😂😂😂

[sigarner]

O2 for my mobile, BT for my broadband

[Ollmall]

Did anyone ever get this sorted? Had this since last October and ticket after ticket and promises of callbacks that never happen, I still get the 'Sorry, looks like a technical error' message whenever I try and go into the store or other parts. 

[Leanne_T]

Hi @Ollmall 

I am very sorry to hear this. 

To get an update on your support ticket, please give us a call on 150 and the team will have full access to the account history to help you further. 

Leanne.

[safdkljhgasd]

Same error here. This is clearly not a user issue and a problem with your own service. If I logout, I can view all the broadband deals, if I login: technical error. Different browsers, different computers, phone, all the same.

[Ollmall]

It’s gotten to the point where I can’t be bothered anymore really. Every time I call know one knows who I need to speak to or what’s happening so they fill in another form where ‘someone will call you within 7 days’ which never happens. 

I also can’t view my broadband in my EE account except that sometimes I can in the app. And then when I go to link the broadband it says it’s already linked to another account. In the app under ‘manage’ it says I don’t have permission to do this right now so I’m also not getting features that I’m technically paying for like the WiFi controls stuff. 

If I wanted to look at something like EE TV, I can’t because I get that error in the store, same with adding anything. If I log out and use a private browser, it works. As soon as I sign in it breaks again. 

[Karmik]

I see EE gave up replying here. This is a wide reaching issue. I don't currently have internet from EE only mobile, and would like to see what i can get. I can't do this due to the issue reported here months ago.

If this is the standard of support it's probably best I stay where I am.

[Katie_B]

Hello @Karmik. 

Thanks for coming here. 

I am sorry to hear this is happening. 

Have you tried another browser? if yes, please give us a call on 0800 956 6000. 

Our sales team will be happy to help and report this further. 

Katie