09-12-2023 06:26 PM
I get the following error message when trying to access certain areas of the website such as 'Shop':
Sorry, looks like a technical error
Please call us on <a href="tel:08009566000">0800 956 6000</a> and we’ll try to get things sorted.
It only occurs when I'm logged into my account but prevents me upgrading/adding new products. I've called ther number but there's no option for technical issues like this, no department I spoke to has been able to help.
Has anyone else experienced this or know how to get it resolved?
10-12-2023 10:16 AM
Hi @devifenn,
Welcome to the EE Community. 🙂
Did you speak to technical support? The team should be able to raise a ticket for this issue.
James
10-12-2023 10:56 AM
Same for me. Everytime I try to see anything related to actually buying something and spending money with EE, (shop, broadband deals etc) I get this error.
Been like it for months. I'm shocked EE hasn't done anything about it.
10-12-2023 04:36 PM
Thanks James, I would if I knew how to contact them.
The phone number provided doesn't give an option for Technical Support relating to Website/App. I attempted several of the call options but with no luck. I was able to get through someone to discuss upgrades who was lovely but they weren't able to fix the tech issue.
Currently only a broadband customer but the experience does make me hesitate on whether to switch my mobile network across to EE if it's so complicated to get in touch with customer service for the relevant issues.
11-12-2023 08:07 AM
Hi @devifenn
If you follow the options for mobile/broadband technical support, they should be able to look into it for you.
Chris
13-01-2024 10:38 PM
Did anyone ever get a resolution to this? I'm having the same problems. I've called a few times over the last couple of months, which has resulted in at least two tickets being raised and so far I've had no response at all from EE, despite being told someone would email and / or call me.
14-01-2024 09:09 AM
Hi @Vertikoli
I'm sorry to hear that you're still having these problems. I recommend speaking to our technical support team to see if there's an update on your ticket.
Chris
15-01-2024 10:21 AM
15-01-2024 12:30 PM
Hi @devifenn
I am very sorry to hear this.
To get this looked into and a support ticket raised for your EE account showing this error message please call us again on 150 and select technical support. Our tech guides will run through some troubleshooting and let you know what is needed to get this sorted.
Leanne.
15-01-2024 04:08 PM