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Switch off internet usage on one phone from my re account

Palamino
Visitor

I have a plan with several chip s added to my plan for children. How do I switch only one phone off from the internet through my EE app

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Palamino  Open the app and select the name/number of the device you wish to switch the data off then click the person icon top right. Now select Settings & Permissions and at the top toggle off the one under Use Mobile Data.    This can take up to 24 hours to switch off ( it’s usually only minutes) and it can take up to 24 hours to switch back on ( this is usually only minutes) 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Palamino  Open the app and select the name/number of the device you wish to switch the data off then click the person icon top right. Now select Settings & Permissions and at the top toggle off the one under Use Mobile Data.    This can take up to 24 hours to switch off ( it’s usually only minutes) and it can take up to 24 hours to switch back on ( this is usually only minutes) 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.