Still not recognised as owner of my own account. Maybe I should go elsewhere.

[octafish]

I joined EE some months ago. Although I finally managed to get my phone linked to the account by talking to customer services, no one there can get the app to recognise me as the owner. So, I have no control over the account and can't even e my own phone usage. Contacted CS so many times but no luck. If I can't get this sorted in the next month I'll have to go elsewhere. 

[Northerner]

Hi @octafish 

You never set your online account up correctly.  Go to your online account - Plan and subscriptions - scroll down to manage numbers and change the options to You.

Thanks 

[octafish]

Thanks, I really appreciate your result. However, it is set to me. CS told me that it's a problem their end as they get knocked back when they try and set the account holder as myself. 

Steve 

[Leanne_T]

Hi @octafish 

Thanks for coming to the community. 

When you spoke to our mobile care team, did they raise a support ticket to get this looked into? 

Leanne.

[octafish]

Thanks for replying, Leanne. 

I've never been given a support ticket. I've been told the issue had been raised internally and told to check back in a week or a few weeks but nothing has changed sadly. 

Steve

[Leanne_T]

Thanks @octafish 

This would have been a support ticket that was raised for the account, and is used by our support team to investigate the issue. Please call us for an update on the ticket. 

Leanne.

[octafish]

Hi Leanne, 

I was given no ticket number.  I have to explain everything every time. 

Steve 

[Leanne_T]

The team will have access to the notes and the tickets raised to check this for you @octafish 

Leanne.