Community Activity

I am currently on 5GB data, I do not use that much

I am not able to use even 5GB because there is no signal where I live and so I use WiFi calling and WiFi data. My contract is coming to an end and I am being forced to choose a contract with more data.This is a 30% increase.I am not happy - I do not ...

neutronwrangler_0-1755089820836.png

Leaving virgin

Where do I need to send my final virgin bill which included my leaving early penalty? EE said they would pay for it but I haven’t had any requests for this information. 

Kiki85 by Visitor
  • 3 Views
  • 1 replies
  • 1 Helpful

EE One £20 discount

I bought the Full Fibre Gigabit Essentials 900mbps (the one that is currently £40.99) broadband on 6th June 2025. I then upgraded my iPhone 11 to a 16 Plus on Flex Pay with the "unlimited full works for iPhone" plan. I was under the impression that I...

asa_t by Visitor
  • 37 Views
  • 2 replies
  • 0 Helpful

Wired connection slow to connect

When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established.  Reliability and speed are excellent when connected but I did not experience this lag when I was pr...

Neil0 by Explorer
  • 4094 Views
  • 79 replies
  • 14 Helpful

Customer Services Password

Today I called the EE customer hotline about network lost problem in my home areas. Because EE lost network, I could only manage to reach out to EE with a phone subscribed to another mobile service provider. The EE agent kept asking me for a customer...

cjET5 by Explorer
  • 43 Views
  • 2 replies
  • 0 Helpful

Cannot access internal device using ipv6 pinholes

I have EE full fibre broadband and IPv6 is enabled using the EE Smart Hub Plus router. When I perform IP address checks it reports both IPv4 and public IPv6 address, (not a ULA or link-local address).I wish to remotely connect to a server on my local...

EE5HT by Investigator
  • 173 Views
  • 9 replies
  • 3 Helpful