Sorry, couldn't find that page

[Bart12341]

Hi,

I'd like to express my disappointment in regards to MyEE app and website functionality.

I am due to make an upgrade, and as usual I want to check what EE has to offer and compare it with other offers available on the internet. I wanted to see what upgrade offers does EE have for me, however, no matter how I try to see the offers, I end up seeing 'sorry, couldn't find that page'. Guessing EE does not want me as a customer, aye?

I tried different devices, laptop, mobile phone, mobile app, different web browsers, cleared cache etc - anything I could find related to this issue doesn't work. I'm deeply disappointed. Guess will go elsewhere. 

[Leanne_T]

Hi @Bart12341 

This may require a support ticket to be raised for your My EE account, please give us a call on 150 and the team will get this looked into further for you. 

Leanne.

[Peter35row]

Hi Bart 

Absolutely nothing has changed, I'm having the same problem months later, I guess EE just don't want our business. We've been with them since we've had a mobile, 20 odd years. If we're not entitled to an upgrade why say we are on our home page. If they're having problems just communicate with us.

Guess we'll be following you

[Leanne_T]

Hi @Peter35row 

Thanks for coming here. 

Can you text UP to 150 from the device, does this show you are eligible to upgrade? 

Have you tried clearing cookies and cache and opening a new web browser?

Leanne 🙂

[Peter35row]

Hi Leanne, thanks for getting back to me, to be honest all that sounded like hard work. I just needed a new phone, so I bought one. If EE wants people to be able to upgrade they may need to make it easier.

Peter 😵‍💫

[Leanne_T]

Thanks for coming back to me and providing this feedback @Peter35row 

If you would like to get this looked into in more detail to get resolved, please try the steps provided. 

Leanne 🙂