Service issue

LauraP92 · ‎23-04-2026

Mobile signal has kept cutting out today and now WiFi is playing up all evening. App is down, website has lead me to community page?

Any ideas what is going on?

Rach_H · ‎24-04-2026

Hi @LauraP92,

Welcome to the Community!

We know how important it is for you to be able to stay connected, so I'm sorry to hear about the trouble you're having. If you check out our Coverage Checker then you can see if there are any issues in your area, or report anything we're not aware of.

If you're noticing issues with your WiFi connection then you can text 'HELP' to 66033, and our team will text you if we are aware of anything that may be causing this, or call you back if there's nothing we're aware of that may be causing this.

Rach

View solution in original post

Rach_H · ‎24-04-2026

Hi @LauraP92,

Welcome to the Community!

We know how important it is for you to be able to stay connected, so I'm sorry to hear about the trouble you're having. If you check out our Coverage Checker then you can see if there are any issues in your area, or report anything we're not aware of.

If you're noticing issues with your WiFi connection then you can text 'HELP' to 66033, and our team will text you if we are aware of anything that may be causing this, or call you back if there's nothing we're aware of that may be causing this.

Rach