Stuck in registration process

[trotcenkosonya]

I can't come in to my account to manage it too. Some how each time I try to get to my account managing it gets me to the regarding registration page. I have a simcard but still can't manage it, no top-up, no change pack. It's useless.

[Leanne_T]

Hi @trotcenkosonya

Have you been able to access the account previously? 

Which device do you have? 

Leanne 🙂

[trotcenkosonya]

Hi, this problem has been from the start of my registration two months ago.
I have a smartphone xiaomi redmi 9

[Leanne_T]

Thanks @trotcenkosonya 

Are you registering for the account in the app or the online My EE? 

Leanne.

[trotcenkosonya]

I'm registered in the app but with online EE the same story. I can't
manage my pack. It's not letting me go through the registration to the end.
Although It's said that I have an account with my number and email and I
can't have another one.

[Leanne_T]

Thanks @trotcenkosonya

In this case, please call us on 150 and the team will get this looked into for you. 

Leanne.

[trotcenkosonya]

Ok, I'll try. Thank you.

[Leanne_T]

Thanks @trotcenkosonya

Leanne 🙂