My new home address

[ClaudiaMig]

Hi there,

I need to update my new address on ee website account. I don't have the option to change my new address as you have said I have gone to Plans and subscription but there is no address option. Why is that? What shall I do please?

Thank you,

Claudia

[James_B]

Can you see the your bill payer settings to the right of your account number @ClaudiaMig?

If not, could you try another web browser and let me know if that helps?

James

[ClaudiaMig]

No, I can't see that, and it's very strange as I was always the bill payer, my details were always there. I have been with EE 8 years so I have changed the address previously, not sure why things are so difficult. 

I really don't know what to do 😞

[James_B]

Hi @ClaudiaMig,

If you're unable to update your address via My EE, please start a chat with Customer Care here -  Contact us about your mobile phone (ee.co.uk).

They'll be happy to help. 🙂

James