Can't Login

[Tryva]

• When I try to login on the app, , it takes me to Chrome website and asks me to scan a code. These never work. Then, when they send codes to my email address, it keeps saying they're incorrect when they're not. How am I meant to get access to my account with this ridiculous nonsense?

[Michael_D]

Hi @Tryva 

Welcome to the community.

It is worth trying to uninstall and reinstall the app to see if that gets you any further. 

I'd also recommend seeing if you can login through the EE website to view the account. This will show if it is just something with the app, or your account in general.

If you still see the same thing, please give our tech guides a call and they can look into this further for you.

Michael