@Winterdune , have you made sure that you have the latest app, if you are having problems during the day or early evening? Updates are done overnight when there are less people using it, as during the day businesses do need them to work and most customers are more likely to need them to work.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
