Payment owing but when I try and pay it says £0.00

[petshopgirl]

I keep getting a message saying that I haven't paid my bill but when I log on to either the app or online it says that I owe the monthly amount but when I click on the to pay it says I owe £0.00. I have paid my bill because I have the confirmation via email and on my bank app. Anyone else having this problem, it's not the first time either.

[Northerner]

Hi @petshopgirl 

It is the time of year there are many phishing emails, are you sure the email is genuine.

Thanks 

[HilaryMiles]

I have had the same thing today. I paid early in January but they say I owe them still. It's a nightmare trying to talk to anyone about it too.

[Ali_A]

Hi @petshopgirl  and @HilaryMiles 

You can text BILL to 150 for up-to-date confirmation on your current account balance. 

Ali