PAYG - App not showing information

Vicsta
Investigator
Investigator

‎29-10-2022 08:01 PM

Hello 

As a pay as you go user with EE the app since being updated no longer shows any useful information 

previously it would show my usage and credit 

now all I see is error saying this is not available at the moment been like this for weeks.

I’m sure I’m not the only one with this issue?

any help or advise will be greatly appreciated

thanks

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3 REPLIES 3
Vicsta
Investigator
Investigator

‎29-10-2022 08:08 PM

This is the message when logged in

88AA528C-51A0-4DD6-9324-1D76FA14B6F2.jpeg

And App version

12EFCB58-C8FD-4F21-80E8-4584EF89AE4A.jpeg

 

 

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XRaySpeX
EE Community Star
EE Community Star

‎29-10-2022 08:23 PM

Then use the online MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Vicsta
Investigator
Investigator
In response to XRaySpeX

‎29-10-2022 08:42 PM

Thanks that’s what I have been using as the app does not show data usages or current credit.

my issue is that it used to be fine then the stupid update has broken this, should really be something that EE should fix as it worked fine before. 

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