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Over charged for broadband

Jason777
Visitor

‎13-01-2026 11:01 PM

I went to an EE shop was told my broadband would be £27.99, when talking to EE on phone was told the shop were talking rubbish this didn't exist, and I am getting charged £34.99. Now all I see is adds for £27.99. I feel completely cheated. Is this EE policy to mislead existing customers and over charge them

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1 REPLY 1
Linzi_H
EE Community Support Team

‎14-01-2026 09:16 AM

Hi @Jason777 

Welcome to the Community.

If you've signed up for a deal in one of our stores for £27.99, then I'd also expect this to be your monthly price. 

I'd suggest speaking to the store directly for some clarification, or our team over the phone will be able to investigate this further for you. 

If you've already done this and are no further forward, then the best next step is to open a complaint. You can do this with our team over the phone, or Fill out our complaints form, and a member of the team will get back in touch in the next 7 days.

Linzi 

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