Online upgrade not working

[jrw666]

Thanks, but tried said sending text for a call back, then after that, sorry we're unable to book a call.

[James_B]

Hi @jrw666,

The team are particularly busy this weekend due to the iPhone 15 launch. It may be better trying again at a later date.

James

[timrolison]

Welcome to the Kafkaesque world of ee!

Sent from my iPad

[Emmah0989]

Hi James! Im having the exact same issue! Please

can you assist

[Leanne_T]

Hi @Emmah0989 

Thanks for coming here. 

What happens when you select upgrade in your My EE? 

Have you tried another browser to see if this works for you? 

Leanne 🙂

[Emmah0989]

Hi Leanne

It comes up with 3 options such as go to the homepage, go to the store etc, and says in big bold writing that the page is unavailiable. Its been like this for 3 weeks now after initially offering me an early upgrade, i cannot access it

Thanks

Emma

[Leanne_T]

Thanks @Emmah0989 

If this is not working for you, please call is on 150 after 8am and the team will get this looked into for you 🙂

Leanne.

[MikeyTebbs2]

When new phone 

[Christopher_G]

Hi @MikeyTebbs2 

Welcome to the community.

Are you looking to upgrade, take out a brand new account or add an additional line to an existing account?

Chris

[B16A]

I have the same issue on all browsers and the EE app. I think this is definitely a marketing to plot to make speak to someone on their sales team to order, so they can upsell and cross sell. 100%

No tech company in this day and age would allow an issue to go unresolved for years, unless this is what is supposed to do!