Online upgrade area of website isn't working

[PaulFjelrad]

Come on EE, sort yourself out. MyEE is telling me I'm ok to upgrade my phone, I go to the website and it says "Hey PAUL, you can upgrade now or add another plan to your account on 07.......", I pick the phone and plan I want, press "Add to Basket" and it just takes me back to the beginning of the process again.

...and no, I'm not interested in calling 150. If I wanted to speak to an operator I wouldn't have been looking to do this online in the first place. Let me know when it's fixed EE. An important part of the service you offer is a working app and website. If that's not working then the service isn't as it should be and I'll move my contract to another provider who does provide the service properly.

[Alex_H]

Hi @Marni96,

Welcome to the EE Community

Sorry to hear you are having some issues with your online account. Can you access the upgrades section of your account when logged into the app? 

When accessing it via the website have you tried different browsers? 

Alex

[timrsearle]

My issue exactly

[timrsearle]

personally, the upgrade link is dead... doesnt offer a link... u can right click on either of the other two options showing on the page to open to aa new window, or just click to go to that window. this doesnt work on the upgrade link. its a dead link on my  account. 

[yellowbinding]

It's a dead link on mine too, and on the mobile app! So frustrating

[McGeever1984]

I am the same!!!  Ploy to get more money. I tried to upgrade but it's a liel They do it so they can get that extra one or two months and the higher bills. 

[BurnCKC]

Same issue for me. I click to see upgrade options and just get "Unfortunately, we couldn't log you in"...even though I'm already logged in. Been trying for several days now...

[Peter_W]

Hi @BurnCKC, welcome back to the Community. 
If you haven't already, I'd recommend giving the EE App a try for this, or it's worth testing this from a different device or browser too. 

Peter

[BurnCKC]

I primarily use the app, but that doesn't work either since it redirects me to the website. The website is just awful. If I'm logged in I can't even browse the shop or sim deals without getting that error. I have to log out.

[Rooney21Up]

@Peter_W 

Same problem. I can clearly upgrade from these screenshots but keep getting the can’t log in message even though I’m logged in 

[Mod edit: Image rejected due to it containing personal information.]

 

[Ali_A]

@BurnCKC 

Can you check you have the latest version of the EE app? If so can you delete and reinstall it? 

Do you face the same issue if you visit the EE upgrade page through a web browser? 

Ali