Online upgrade area of website isn't working

[PaulFjelrad]

Come on EE, sort yourself out. MyEE is telling me I'm ok to upgrade my phone, I go to the website and it says "Hey PAUL, you can upgrade now or add another plan to your account on 07.......", I pick the phone and plan I want, press "Add to Basket" and it just takes me back to the beginning of the process again.

...and no, I'm not interested in calling 150. If I wanted to speak to an operator I wouldn't have been looking to do this online in the first place. Let me know when it's fixed EE. An important part of the service you offer is a working app and website. If that's not working then the service isn't as it should be and I'll move my contract to another provider who does provide the service properly.

[Orac_01]

My wife can upgrade online, she’s in contract.  I couldn’t, I’m out of contract…..using same device!  When I finally found time to call them the offers differ to the online deals for a new customer……in ee’s favour.  Clearly a way to upsell, the agents are on commission.  After I got bored waiting 15 mins to see if she could match what I wanted I hung up…….not long after this I was able to do it online.  Terrible way to do business ee!

[Orac_01]

Just admit it, go on……her a/cs blocked from doing it so she has to call.  You know it’s true.

[Christopher_G]

Hi @Orac_01 

I'm not sure what got it working in the end, but it isn't intentional from our side.

If you're still facing issues with accessing your upgrade options, the only advice I can give is to speak with our technical support team. They'll be able to investigate further, so that you can manage your account fully online.

Chris