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Online upgrade area of website isn't working

PaulFjelrad
Investigator
Investigator

Come on EE, sort yourself out. MyEE is telling me I'm ok to upgrade my phone, I go to the website and it says "Hey PAUL, you can upgrade now or add another plan to your account on 07.......", I pick the phone and plan I want, press "Add to Basket" and it just takes me back to the beginning of the process again.

...and no, I'm not interested in calling 150. If I wanted to speak to an operator I wouldn't have been looking to do this online in the first place. Let me know when it's fixed EE. An important part of the service you offer is a working app and website. If that's not working then the service isn't as it should be and I'll move my contract to another provider who does provide the service properly.

61 REPLIES 61
Tried two different browsers on laptop and mobile, no difference.
Sent from my iPhone
Katie_B
EE Community Support Team

Hi @chunky61

Thanks for trying. 

I'm not sure what could be causing this. 

Our technical care team would need to investigate this further. 

The team can be contacted by calling 150. 

Katie