Online / EE App Upgrade button does not work

[ivc8375]

Hello,

I'm due for an upgrade and have been trying to do this online and through the app.

However, when I get to this page: https://shop.ee.co.uk/auth/my-shop and try to click on the 'Upgrade' option it does not work. I can click on 'Shop' and 'Manage account', but not on the middle option which does not respond to click.

This happens both through the MyEE phone app and the website.

Must be a bug - any thoughts?

Thanks

Ingrid

[DrStrut]

I'm also having this issue. Why is it not solved? I get a message that I'm due an upgrade but the button does nothing when I click on it.

[Katie_B]

Hi @DrStrut. 

Are you able to try another browser?

Speak soon, 

Katie

[KajunFirefly]

We've had 4 different Prime Minister's since this thread started and the problem is STILL there! 😂

I've tried a different browser, before you ask.

[Leanne_T]

Hi there @KajunFirefly 

Thanks for coming to the community. 

If you are unable to complete an upgrade through your EE account, please call us on 150 and our tech guides will get this looked into for you. 

Leanne.

[Lego_scientist]

Leanne, and other EE people - the complaint here is that EE provides an
upgrade button that customers can't use, and I suspect it is deliberate.
Escalate this please - if the button is there for us to use, make it
useable! If it's not supposed to be useable, it needs removing. It is
misleading.

[Leanne_T]

Hi there @Lego_scientist 

This may be related to your account or eligibility, and to get this resolved it would need to be fully looked into by our tech guides on 150. 

Leanne.

[richevans]

Hello, more than 2 years down the line and I am having the same problem.  EE should be SS **bleep**Show. 

[Katie_B]

Hi @richevans. 

Welcome to the EE Community. 

Does this happen via the EE app and EE online?

Katie

[Jackellingham]

Over 2 years later and this is still happening? Tap / click on the upgrade button and nothing works... No matter what device, browser etc.

Tried through EE app, and browser no luck.

Phoned 150 no luck.

Please fix this.

[DrStrut]

Yes. Please do fix it. It is really infuriating. Every time I’ve had to do a simple upgrade it has ended up in me having to call someone … invariably a 1 hour call while they explain all the savings they can make for me.