Notification problem my wife gets this Notification EE is active you are helping

Blakes747 · ‎16-04-2025

My wife gets this annoying notification EE is active you are helping us improve your network ee may log but can't stop it recurring how can she stop it

Matt_124 · ‎16-04-2025

Hi @Blakes747

It can be switched off in the EE App under Profile in the top right and then Settings > App Settings > Device Permissions > Share device location, and setting this to the off position.

The description given for the feature is "Help us find and fix any issues affecting our network".

It would have been one of the permissions asked for when setting up the app.

View solution in original post

XRaySpeX · ‎16-04-2025

@Blakes747 : Where is she getting this notification? What products or services does she have with EE?

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Matt_124 · ‎16-04-2025

Hi @Blakes747

It can be switched off in the EE App under Profile in the top right and then Settings > App Settings > Device Permissions > Share device location, and setting this to the off position.

The description given for the feature is "Help us find and fix any issues affecting our network".

It would have been one of the permissions asked for when setting up the app.