Notification after update
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17-08-2022 02:16 AM
Since updating the iPhone app, it’s showing I have 1 notification and I can’t clear it? I’ve tried looking at all sections of the app to see if there’s something I’ve to action, but it’s still there and I can’t clear it. Anybody else have/had this problem?
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27-09-2022 11:11 AM
Have the same issue unfortunately
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28-09-2022 03:03 PM
Same here
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28-09-2022 03:10 PM
Hi @wfraser67,
A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.
James
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03-10-2022 10:58 AM
I’ve also got this issue, updated the app in order to access my account to upgrade my contract, ever since I have a badge on the app showing 2 notifications but nothing showing once I’m in the app. iPhone 12.
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03-10-2022 11:06 AM
Hi @seanbucknall90,
Welcome to the EE Community. 🙂
A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.
James
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04-10-2022 01:34 PM
Same here. Delete reinstall everything and still stuck with it. Support says wipe my device, I’m not going to that pain. This only started recently with the app and actually only began when I was doing a chat support with them about something else.
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04-10-2022 02:47 PM
Thanks for coming here.
We are investigating why this notification is displaying incorrectly, and we’re working to fix this.
Leanne.
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04-10-2022 04:31 PM
can you offer an update regarding the roaming toggle which still doesn't work week later?
Lee
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04-10-2022 10:05 PM
It’s not a small number though is it, I now have 7 I can’t find on my mobile app
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04-10-2022 10:13 PM
I’ve got the same issue. 3 notifications that don’t disappear. I’ve tried uninstalling and installing the app and doesn’t make a difference.
