Not the account holder

[Jen2023]

I'm trying to upgrade and my account says I'm not the account holder. I am. I've relinked myself as the account holder and bill payer and it still says I'm not the account holder. Any ideas?

[Christopher_G]

Hi @Jen2023 

Welcome to the community.

Does this happen on both the My EE desktop site and the My EE app? What happens when you try on a different device or browser?

Chris

[Jen2023]

Hi Chris. 

I've tried app and desktop. I've also tried 3 different browsers. And I've also tried removing me as the account holder and re adding myself as the account holder 

[Christopher_G · Accepted solution]

Thanks for confirming, @Jen2023 

Usually doing exactly what you have describe fixes problems like this. I'm sorry that it hasn't. I recommend speaking to our Mobile Care team so they can check on this for you from our side.
Chris

[Kirst47]

Hello Christopher,

I’m having the exact same problem.

Could someone help me

kind regards, 

Kirsty

[Leanne_T]

Hi @Kirst47 

If you are unable to change to bill payer in your My EE account online, please call us on 150 and the team will be happy to help. 

Leanne.