Not allowing me to add number

[Laurensusannah7]

Hi for some reason it says I can’t add my number to my account when I log in, yet when I add the number it says number already exists but none of my account info is available? I am die an upgrade and trying to sort it out but not allowing me to do anything 

[Leanne_T]

Hi @Laurensusannah7 

Thanks for coming here. 

Have you been able to access your My EE account previously? 

Is this same using the app and My EE account online? 

Leanne 🙂