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No service. And no help

Sj833
Visitor

‎27-06-2026 12:32 AM

Ever since upgrade my service is shockingly bad, tv buffering, smart meter won’t connect and pay as you go meter takes the money out my bank but when I put it in my meter. They then give me a UTCI number to put in manually but I can’t do it on this stupid meter they gave me. DO NOT GET A SMART METER. And when you call them it takes at least 30mins and still nothing happens 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎27-06-2026 01:02 AM

@Sj833 : What EE service do you have that is so bad? This isn't your energy co. that supplies your smart meter. I should get in touch with them about it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Schockwave
EE Community Star
EE Community Star

‎27-06-2026 11:55 AM

@Sj833 ,smart meter and pay as you go meter has nothing to do with EE, you need to get in touch with your energy company to sort this out, as it has to do with them, not EE. I know, as I had a problem and it eventually got sorted, it was with the energy company not EE.

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.