The EE Community

Mobile showing its a scam...

When ordering a part for my multigrinder the supplier told me that my mobile number was showing its a SCAM number?How is this rectified?

Hi,I’ve been offered an upgrade and am highly confused about my options regarding roaming. Here’s the situation as I understand it, from having researched this community.I’m currently on a 5G Smart SIM plan (£25) dated April 2022.I have the Roam Abro...

Called to move home, switched from EE to BT - WANT TO CANCEL!

Hello,I've called EE today as I am moving home next month.The agent told me it's not possible to move my EE contract and put me on a new 24 month BT contract. I had only 7 months remaining on my EE contract. I told her and she said she will leave a ...

On holiday Lanzarote

Hi currently in Lanzarote. My plan says I have roaming within my service plan but I’m unable to make any calls . I’ve increased my spending cap. Turned roaming on and off . Tried to call EE but they cut me off and send a text when I reply to the text...

Resolved! PAYG 4G wifi

I have purchased a 4G wifi dongle with a data sim. I am trying to see the balance on the sim and to be able to top up. Everything I do asks me for my mobile number, the data sim does not have a mobile number so I am at a loss what to do. I am not an ...

EE Perks deactivated

I have attempted to access my EE-Perks and was prevented from accessing it due to the account being deactivated as i apparently hadn’t verified the email even though I’ve used the account several times over the years. How can I reset it.

Resolved! Plan pause

I used to be able to pause my monthly flex plan. I am unable to do this now...any advice please.

Ported number, no incoming calls or SMS, unable to speak to anyone

Hi, At my wits end here, hope this is the right forum - i'm unable to receive calls and texts (specifically from short code SMS services) so unable to access many important services that use OTP.I ported from Smarty and it's been 1 week now. I can ma...

Order update

I ordered the google pixel 9 xl in obsidian a week ago today to be delivered to a store , I’ve received an order number I can track which hasn’t changed once and the only correspondence apart from that has been the direct debit confirmation for the d...

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