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cybernet770
Explorer

‎14-11-2025 04:48 PM

Good afternoon, 

Could you please provide me with an update regarding the above? 

I have been receiving this issue now for the past 4 days and was told that this issue will be resolved in 24 Hours. However, it has not been done so. 

Could you please let me know what the next steps would be in order to get this rectified? 

Kind Regards, 

A I

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎14-11-2025 04:50 PM

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
cybernet770
Explorer
In response to XRaySpeX

‎14-11-2025 04:54 PM

Hi, 

This has already been done and its unfortunate to see this message for the first time after being a customer with yourselves since 2014. I have had multiple handsets simultaneously and have not come across this issue before. I have never had a problem with obtaining two handsets at the same time and have been told that my band spend for my account does not cover me. Although, I only have one device on my line and eligible for an upgrade for my other. 

All plans have been cleared off and payments are always up to date. 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to cybernet770

‎15-11-2025 09:00 AM

Hi @cybernet770 

Welcome to the community.

I recommend speaking again with our Customer Support team again, to see if they have an update on this for you. If you're not happy with the way that it's progressing, you can ask them to open a complaint on your account. Once that's done, your case will be handled in line with our complaints code of practice.

Hopefully, they can help sort this out soon for you. Keep us posted on what happens please.

Thank you.

Chris

0 Helpful