My number was removed from my account, it does not work anymore.

vladlugan · ‎02-02-2024

This number xxxxxxxxxxxxx is still linked to my bank account and gov things. My number was just removed from my EE account, only email is the same. What can i do?

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

XRaySpeX · ‎03-02-2024

If you haven't used your PAYG SIM for a "long time" it has been completely deactivated & you've lost it for good.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Christopher_G · ‎02-02-2024

Hi @vladlugan

Welcome to the community.

Could you give us a little more information about what has happened? Do you still have the SIM card? Is it active and working?

Chris

XRaySpeX · ‎02-02-2024

@vladlugan : Why was it removed from your a/c? Did you cancel your contract or had a PAYG SIM been deactivated thro' lack of use?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

vladlugan · ‎02-02-2024

its in my hand, but no connection

vladlugan · ‎02-02-2024

had pay as you go and been outside of UK for a long time, but i used to replenish it sometimes

XRaySpeX · ‎03-02-2024

If you haven't used your PAYG SIM for a "long time" it has been completely deactivated & you've lost it for good.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP