My app slow

[Katie_B · Accepted solution]

Good morning @algulaidi. 

Welcome to the EE Community. 

Do you have the latest version of the app?

Does the app run slow on both data and WiFi?

Katie

[algulaidi]

Yes  I have the latest version  

[algulaidi]

There is nothing  no solution   nothing  I can't do anything  I can't view  my bills or share data  or look around for new products 

[Leanne_T]

Hi @algulaidi 

Can you access your My EE account online through a web browser? 

Could you try deleting the app and reinstalling this from your play/app store? 

Leanne 🙂

[algulaidi]

I did reinstalling  it's same 

[Leanne_T]

Hi @algulaidi 

Have you tried logging in through a web browser?

Which device are you using? 

Also, what version of the app are you using? 

Leanne.

[algulaidi]

Yes I can log through  the EE website 

I  Samsung   2 devices  the 2 devices  same 

Version 5.18.1

[Leanne_T]

Hi @algulaidi 

Could you delete the app again and search for the My EE app in your play store and follow the set up again, does the app show your details after doing this? 

Leanne 🙂

[algulaidi]

I have deleted the app  and reinstal again  and I did the setup as you said  its still  same issue  too slow  and not opening my page see the pictures  please