My account is closed?

[Reece95]

So,  on the 16th of April, i called EE as i was getting multiple calls from random numbers saying i called them when i didnt. I called EE to report this and they said i could either change my number or block all the numbers i dont recognise. Frustrating but i get it. They then said on the phone that i pay £10 for 8gb data, unlimited texts and calls but for the same price i can get 20gb of data, texts and calls I agreed and set everything up. I went to access my account today (18th april) just to check this and it says my account is closed? I cant see anything, view any final bills. anything. Im confused. What can i do?

[Rach_H]

Hi @Reece95,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your account, as this isn't what we're expecting to hear. I'd recommend getting back in touch with the team, and they can look into why this is happening, and get this rectified for you.

Rach

[XRaySpeX · Accepted solution]

@Reece95 : I suspect that you were originally on PAYG with the £10 pack of 8GB data & when you phoned CS they offered you a £10 pm contract with 20GB data which you accepted. That would have closed your PAYG a/c.

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.