My EE app suddenly tells me I am no longer the account holder. Anyone any idea?

grumblyfrown · ‎10-08-2023

Just back from hols. Can't login to my account. When I get a password and pin reset the app is now telling me I am not the account holder 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️

Anyone experience this before?

Northerner · ‎10-08-2023

Hi @grumblyfrown

You set the account up wrong initially. You need to log into your online account then go to Account Settings - manage number and change your access from user to bill payer.

If you cannot do this then you need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎10-08-2023

Hi @grumblyfrown

You set the account up wrong initially. You need to log into your online account then go to Account Settings - manage number and change your access from user to bill payer.

If you cannot do this then you need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

grumblyfrown · ‎10-08-2023

Thank you so much! You just made my day :-)!!