Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My EE app - battery usage

drbrtsn55
Investigator
Investigator

‎08-11-2022 01:53 PM

Anyone else finding that it uses a huge amount of battery - about 15% of my total usage over the last 24 hours on my Pixel 7 Pro? And that's all background, didn't open the app once.

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎08-11-2022 02:04 PM - edited ‎08-11-2022 02:07 PM

@drbrtsn55  Turn off background usage for the app.   You don’t have to use a device to use data if apps are running in the background. This will also consume battery power. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
drbrtsn55
Investigator
Investigator
In response to Chris_B

‎08-11-2022 02:10 PM

Thanks - yes, I've changed the settings to restricted background use. Not sure why it is still running at all, when unopened or "killed" from the app manager.

0 Helpful
Northerner
EE Community Star
EE Community Star

‎08-11-2022 06:33 PM

Hi @drbrtsn55 

Go into the app settings and disable all the device permissions and then all the data and marketing, which are active ( you might need to do this twice) unfortunately the Firebase and Adobe analytics spyware cannot be deactivated and are always active, which is annoying.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
drbrtsn55
Investigator
Investigator

‎08-11-2022 06:56 PM

Thank you, that's useful. Let's see if that improves things.

0 Helpful