Fix your website/app

[Catherine1991]

It’s the worst thing I have ever had to navigate with an error message on every single page on the website. You’re meant to be the best network but you have the WORST website and app going!! making it difficult to join your network/do anything or have questions answered

sort it out!!

[Northerner]

Hi @Catherine1991 

Have you tried another browser? 

I don't seem to have any issues with the website or app. 

If you've tried later at night then the site/app maybe down for maintenance. This happens when the least amount of people are active, but will impact some people unfortunately. 

Thanks 

[Catherine1991]

I have tried multiple browsers, but no matter what I do I get an error message on all pages and what I need to do doesn’t even require the website but apparently you can’t join EE without an account, or top up without them having an address, but then no one answers the phone when you get transferred.

joining the network should the the easiest thing going! Including if you want to transfer a number across from your current network, but apparently not 😅 

[James_B]

Hi @Catherine1991,

Welcome to the EE Community. 🙂

Please can you share the error message you are seeing and the URL of the web page it appears on?

Thanks

James

[Catherine1991]

Here’s a couple of examples of what I get, but it’s more or less the same
no matter what I try and do

[Catherine1991]

 

A few more examples. 

[Catherine1991]

And again when I try and keep my old number (I did have the correct pin entered but removed it before taking a screenshot)  

[Christopher_G]

Hi @Catherine1991
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris