My EE App update v5.16.2

[Christopher_G]

To give you the best My EE app experience possible, we’ve released a new update for your app. This includes some important background enhancements which will further improve your service.

If you see one of the below screens or a maintenance screen, which doesn’t allow you to update to the latest version, then head to the Apple and Google Play app stores on your phone to download the update manually.

Thank you.

[Christopher_G]

Hi @Tsitsi 

If it still isn't working after the update, I recommend speaking to our technical support team.

Chris

[IAtkins]

I downloaded the new version of the app.but it says it under maintenance and doesn't work.please explain.

Ian

[Leanne_T]

Hi @IAtkins 

Thanks for coming here. 

Did you download the app from the play/app store? 

Can you access your My EE account online? 

Leanne.

[Gib666]

Have updated the app and it still isn't working!!

[Leanne_T]

Hi @Gib666 

What happens when you log into the app? 

Can you access your My EE account online? 

Leanne 🙂

[Gib666]

Can't login just have this looking at me.

 

[Leanne_T]

Can you try deleting the app then go your app/play store and search My EE, does this work for you? @Gib666 

Leanne 🙂

[Gib666]

Have now done this and it's working 👍thanks for the help. 

[Leanne_T]

Thanks for letting me know @Gib666 

Leanne 🙂

[Teeeza]

The app is still not working, I received an update this morning completed it and still the same 'app is being updated screen'

How long before it is working?