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My EE App Outage Megathread

RocketPup1
Prodigious Contributor
Prodigious Contributor

Starting a Megathread for the My EE App Outage/maintenance currently happening (19-9-23)

Need Further Help? Call 150 From Your EE Number Or Download The My EE App On The App Store And Google Play
94 REPLIES 94
acprinting
Investigator
Investigator

It is most frustrating that every time I try to open the EE App on my iPhone 12 Pro Max (running iOS 17) it tells me that it is under repair and not working! Does anyone know how long it will be before it is up and running again? Thank you

You're SO right! Almost everyday there's a connectivity problem. Why? Perhaps EE needs a new tech team leader?

Totally agree here disgraceful app service

KevH241
Investigator
Investigator

ANYONE????

Yes when will the app be back trying to print off invoices been a useless app for past 3 days now

The worst thing is EE have no idea when the maintenance will be finished
…been 3 days now!!
tinadt03
Explorer

Why is my app and the website not working?

Its been 3 days now. 

 

Join the club, absolutely ridiculous. Forever problems with the app/website!

With the amount of downtime and maintenance they perform, you'd think the app/website would be flawless but guess what? IT IS NOT!

I know 

Don't have a app if you can't keep it updated 

Katie_B
EE Community Support Team

Hi @NabzSoFly

Please log in to your My EE online rather than the app whilst it is under maintenance to complete your data gift.

Katie 🙂