My Bill is also extremely high

[Adingle287]

My Bill is also extremely high, approximately double....

and conveniently 🙄 when I try to check my Bill in the app there is a technical issue...

I'm presuming this is a billing error?

[Ali_A · Accepted solution]

Hi @Adingle287 

Can you clear your browser cookies and cache then try again? 

If you're unable to view your bills online, please give our Customer Service team a call where a guide will be able to look through the bill breakdown for you. 

They'll also be able to help you with the technical issue you're facing. 

Ali