Mobile phone plan is not showing in app

[ianR6]

My mobile phone plan is not showing up in the app.

I have tried to link it but it says it is already linked.

Have tried logging in and out etc and even deleting the app and trying again but still the same.

[Katie_B]

Hello @ianR6. 

Thanks for coming here. 

Are you aware if you have previously had an EE account?

Katie

[ianR6]

No I didn't

My broadband has moved across as I was BT and i took out a sim only deal with EE.

My broadband shows in the app but not the phone

[Katie_B]

Thanks for confirming @ianR6. 

I'd recommend giving us a call so our customer care team can help link your account. 

Katie

[ianR6]

I did call earlier, they said to leave it a few days and if it doesn't work create a new account.

which i do not want to do.

What department do you recommend I call for this ?

Thanks

[Katie_B]

Hi @ianR6. 

The best team to speak with would be our technical care team on 150. 

Katie

[Benz2058]

Same problem.

I tried calling 150. They told me to wait for seven days, but I still have the same problem. I can only see my broadband bill, but I can't see my mobile plan.

[moscab1]

I'm running into the exact same issue as you,
Problem is this has been reported more than a year ago and nothing has been done to fix this issue.
I am always given random and false hopes that this will be sorted in 2 hours, next day, next 7 days... 
I am still waiting! it's been 12 months!! 
I cannot access my mobile settings, roaming, extra charges etc. pathetic!

[Boybeckham]

Hi all. 

Has this issue been fixed?

I joined EE a few days ago and also have this problem. 
I’ve called 150 and was told they were aware of an issue do the last few days. When I said i had read info on here saying it was ongoing for a year or so I was made to feel like a lier. 
im within my 14 days grace period and  think i might have to cancel and return to my previous supplier. 
I was going to port my wife and 2 sons over here but pointless if we can’t share data etc. 

Pretty poor service really. 

[Stephb53]

Hi @Boybeckham I’ve recently joined EE for sim only and I’m having this issue. Tried support who couldn’t help, told me to wait a few days, then wait for my first bill, then wait a few more days and I still can’t access anything on the app.