Mobile Add On page in MyEE app not working
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17-10-2023 10:52 AM
Every time I try and access the Mobile Add On page for the phones on my account in MyEE, I get this error and it doesn’t work no matter how many times I try again.
I have tried deleting the app and reinstalling but it hasn’t helped. Any ideas as I can’t manage my account properly at the moment?
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11-10-2024 10:35 PM
@tabishshamim10 : Have you tried texting ADD MINS to 150?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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12-10-2024 07:05 PM - edited 12-10-2024 07:07 PM
Doesn't work either! It just responds with a generic message - so EE basically ignores my request to add minutes. This is in line with what I see everywhere - the option to buy 'minutes only' is disabled everywhere! EE only want you to buy data - which I am not going to do at all - I would instead port my SIM to another provider.
(Note: I do have enough balance (topup) in my account to add the minutes)
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13-10-2024 07:50 AM
Thanks for trying @tabishshamim10.
If the command is not working, I would recommend reporting this to our technical care team.
It would be great if our technical care team can get this investigated and the add-on applied for you.
Katie

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