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Phone Not Linking to App

Gav1744
Visitor

‎12-10-2024 06:02 AM

I returned to EE from Sky three weeks ago and despite calls to 150 (Technical Support) I am still unable to link my phone to the App. What is ironic is that when I try and link my number I get a response that the number is not recognised yet I receive a four digit PIN from EE to enter before it tells me that !! I was told it was an issue at EE end that would be fixed first week in October but got another story when I called again. Please resolve !!

0 Helpful
1 REPLY 1
Peter_W
EE Community Support Team

‎12-10-2024 09:50 AM

Good morning @Gav1744

Thanks for stopping by the EE Community, and thanks for taking the time so let us know about the experience that you've had here. 

I can really appreciate your disappointment if this hasn't been resolved as quickly as expected, but I'm confident our team will still be on the case with this. 

Did you get a ticket raised and is somebody actively updating you on this?
Peter