Misleading/false advertising for upgrade.

[Emosley]

I'm due an upgrade, go on the website and find the following offer. 

Phone with data = £29.14 instead of £59.14

Below the upgrade it states price shown is for phone with airtime,  not phone plus separate airtime

Click the offer and it £29.14 for the phone only!

This is false advertising. Even the ladies I  messaged on X and Facebook agreed I was correct but were unable to process it.

If what is advertised isn't honoured I will be contacting Trading Standards and leaving EE for a different mobile provider. 

 

 

 

[Christopher_G]

Hi @Emosley 

Have you spoken with our Mobile Care team? We're they check the offer for you?

Chris

[Emosley]

How do I contact the Mobile Care Team? Reluctant to phone as they can't see the screen shots as proof that I'm not making it up

[Chris_B]

@Emosley  You call them.  

[Emosley]

But will they be able to see what I'm talking about? I can't send screen shots to them to help me explain 

[James_B]

Hi @Emosley,

The team member who handles your call will provide you with an email address if they require any screenshots.

James