Message us

[Cameron_03]

Hello, I’m a monthly subscription with ee and I can’t get on the message us tab 

[James_B]

Hi @Cameron_03,

Welcome to the EE Community. 🙂

What happens when you try to start a chat at ee.co.uk/contact-ee?

James

[Cameron_03]

It doesn’t give me the option to start a message, just says wait until someone is available but I’ve been waiting hours

C. Bywater

[James_B]

Hi @Cameron_03,

Are you in the UK?

Do you access the internet via a VPN?

James

[Cameron_03]

Yes I am

C. Bywater

[Christopher_G]

Do you use a VPN?

Chris

[Cameron_03]

I’ve used the message us thing loads of times just recently it’s not letting me, I can’t call because I’m at work so message us

C. Bywater

[Christopher_G]

What's your query about. @Cameron_03?

Is it related to mobile or broadband? Is it an account query or technical support? I'll check if it's working on my side.

Chris

[Cameron_03]

Mobile and my account

C. Bywater

[Christopher_G]

I've just checked and the 'start conversation' button is appearing for me on the contact us help page, @Cameron_03.

Could you give it a try?

Chris