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Mazza26
Visitor

‎13-07-2025 02:00 PM

Hi,

 

Has this option to contact EE this way been removed? 

 

I’ve tried on the app and on the website but still cannot get the message us button to appear. 

is there a way to email them instead? 

 

Thank you 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎13-07-2025 02:31 PM

No, EE provide no email contact.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Matt_124
EE Community Star
EE Community Star

‎13-07-2025 02:36 PM

The option should appear in the Help tab of the EE App, but only for Pay Monthly Mobile (contract) customers.

Schockwave
EE Community Star
EE Community Star
In response to Matt_124

‎13-07-2025 04:09 PM

I and some others have reported this, as we do not have it either, tried uninstalling the app, rebooting and reinstalling the app to no avail, and yes on a pay monthly contract, not sure why this is still the same after months of reporting it, not that it matters to me, but it does for many customers.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful