Managing my account

Speedfriend · ‎22-09-2025

I am currently unable to get into the EE app or into the manage my account section of the website. It has been like this for five days and I need to gift data.

On the app, it says "Sorry, there seems to be a problem..."

On the website it says "This service isn't working right now"

Can anyone help me

[Mod edit: unfortunate spelling mistake hit the profanity filters]

Schockwave · ‎22-09-2025

Hello @Speedfriend ,

Welcome to the community,

If you are having problems with logging into the app and via the website, i would suggest ringing customer service and asking them to do an account refresh, make sure that you have the latest app and log-in again , that should work.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎22-09-2025

Hello @Speedfriend ,

Welcome to the community,

If you are having problems with logging into the app and via the website, i would suggest ringing customer service and asking them to do an account refresh, make sure that you have the latest app and log-in again , that should work.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.