MY EE says Account Closed when it is fine

[adz1968]

I tried to log on last Thursday and I got this message I spoke to Customer services who said it was a glitch I have deleted the app and reinstalled but still the same I can go online no problem?

[adz1968]

I DID THEY SAID IT WAS A GLITCH THAT WAS LAST THURSDAY

[Leanne_T]

The team can supply an update and get this looked into further for you @adz1968 

Leanne.

[adz1968]

That would be great thank you

[Leanne_T]

Please call us for an update @adz1968 

Leanne 🙂

[Webster74]

Is this now sorted for you @adz1968?  I’m still having exactly the same problem with it stating my account is closed.  I mean if it’s closed, stop charging me then 🤣

[Leanne_T]

Hi @Webster74 

Have you reported the EE account to our customer care team on 150? 

If so, have you had a support ticket raised to get this looked into?

Leanne 🙂

[Webster74]

I have reported it and spent a considerable amount of time on hold and in discussion with your customer care and then Tech teams and neither were able to offer any support other than to tell me they were aware of it, it was being addressed and would be sorted soon.  Nearly a month later and the “glitch” is still there.

I wasn’t provided with any support ticket.

[Leanne_T]

Thanks for reporting the issue @Webster74 

If this is under investigation and the team are aware of the error showing, our support team will be working to get this resolved as soon as possible for you. 

Leanne.

[Webster74]

After a month you’d think they’d be some sort of update on the issue by now.  Maybe it’s something you could chase up and then report on this chat.

[Leanne_T]

Hi @Webster74 

If you would like an update please contact our customer care team on 150, they have access to the account and the open support ticket 🙂

Leanne.