Hello @Kaz610 ,
Are you able to log-in via the website or is that not working either?
If it is not, I would suggest speaking to customer service and getting them to refresh your account, that usually does the trick.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
