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Live chat function

MElliott2
Explorer

‎14-04-2025 09:08 AM

Can anyone help me locate the chat function please. Seems to have disappeared. 
thanks 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎14-04-2025 10:26 AM

Hello @MElliott2 ,

Welcome to the community,

Are you on contract, as it is only available on contract.

The chat function can be found by clicking on help at the bottom of the app, but some of us have found it has disappeared and EE are looking into this.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
MElliott2
Explorer
In response to Schockwave

‎14-04-2025 01:19 PM

Hi

Thanks for the reply. Yes I’ve got a number of contracts and haven’t been able to access this function for a few days.

Will bite the bullet and call them ha ha

Thank you.


Mrs. Michelle Elliott
0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to MElliott2

‎14-04-2025 03:07 PM

@MElliott2 , you are welcome glad to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.