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Link to bills is not working when logged onto EE website

Solus1
Visitor

‎13-06-2024 01:54 PM

I need to download the June 2024 bill.  However when logged on to the EE website the link to the bills is not working, it just keeps taking me back to the home screen.  Has anyone else come across this problem?

0 Helpful
15 REPLIES 15
Alex_H
EE Community Support Team
In response to sinead51

‎07-01-2025 03:48 PM

@sinead51 I am sorry the invoice you has not come through after speaking to us, did you check your junk or promotions folder in case it ended up there? If not it would getting back in touch on 150 to double check the e-mail they used was correct. 

Alex

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ACM11
Investigator
Investigator

‎10-07-2025 11:28 AM

I'm having exactly the same problem... Haven't got time to phone EE each month to get an invoice. Was told last time I phoned  it would be sent through automatically each month - but as expected from EE - no invoice has been received...  

And by the way, their website hasn't been working for downloading invoice for the last 6 months plus.  Whenever you phone them they always say work is being done on the website....

 

 

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ACM11
Investigator
Investigator
In response to ACM11

‎10-07-2025 11:31 AM

oh, I also downloaded the app just now to see if I could get the invoice that way - and as you would expect from EE, I couldn't even get past the log in screen - it wouldn't accept my usual log in name and password.

0 Helpful
Rach_H
EE Community Support Team
In response to ACM11

‎10-07-2025 01:55 PM

Hi @ACM11,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your bills, as this certainly isn't what we would expect. If you're not able to view your bills in your online account then this will likely impact your app as well. If you give our team a call then they can look into why you've not received the paper bills you were expecting, and ensure these will be sent moving forward.

Rach

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ACM11
Investigator
Investigator

‎10-07-2025 02:11 PM

Typical EE - don't sort the problem, just tell you to phone them.  They must think we have all the time in the world to hold whist they decide whether or not to eventually answer the phone.

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Rach_H
EE Community Support Team
In response to ACM11

‎10-07-2025 03:06 PM

I'm afraid we don't have account access here in the Community @ACM11 which is why I've advised you call the team, as they can take some further details, and get to the bottom of the problems you've highlighted.

Rach

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