Link products

[Rolersonic]

Switched broadband from BT to EE I have created an account but am unable to link either my mobile phone or broadband to the app I was told to take phone into an EE store which I did they told me they cannot do anything was told to contact customer service which I have done several times nobody seems to know how to sort this problem out complete shambles of a company and I cannot wait to get shot of them when my contract is up

[XRaySpeX]

What happens when you try?

[Cazhp]

Ensure your name and address is exactly the same on both your accounts, e.g 

Mrs 'B' Brown

Mrs Brown

Your accounts will not link your because of the "B", I had a middle name on my Broadband account and not on my mobile, zi had hell trying to link them, took the middle name out, job done.   BT and EE didn't even work it out.  They are a nightmare.

[Rolersonic]

I have checked everything both accounts are exactly the same still cannot link any products the bt app used to work perfectly but now they have joined together they are a joke

[Lesley_W · Accepted solution]

Hi @Rolersonic 

Thanks for coming to our community.

I'm sorry you haven't been able to link these yourself. If you give our team a call, they can escalate this issue for you to the right team to get it linked up.

Lesley