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Link mobile to online account

Ben1009
Explorer

‎12-10-2026 09:18 AM

I can't link my mobile to my online account as the authentication process wants to send a code to my temporary EE number that was allocated before acceptance of my ported number.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎12-10-2026 10:33 AM

Hi @Ben1009 

Wait until your number is ported. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Ben1009
Explorer

‎12-10-2026 11:20 AM

My number ported three days ago and is up and running. When I try and log in to my online account, it asks me to enter my temporary EE number to text a code to.

0 Helpful
Ritu_D
EE Community Support Team
In response to Ben1009

‎12-10-2026 12:32 PM

Hi @Ben1009, 

If your number port has already completed but your online account is still trying to send security codes to the temporary EE number, it sounds like the account details haven't fully updated following the port.

I'd recommend Contacting our customer service team so they can check the account for you. 

Let us know how you get on.

Thanks

Ritu 

0 Helpful