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Link broadband to app

Stumpyk
Contributor
Contributor

‎19-11-2024 06:23 PM

Trying to link new broadband to app. Followed instructions up until was asked to call 150. Did this and when through the normal questions and was told to expect an email with a link. That was 2 days ago still nothing. Anyone have a work around or do I have to go through it all again 

0 Helpful
12 REPLIES 12
Katie_B
EE Community Support Team
In response to Stumpyk

‎08-12-2024 09:16 AM

Hi @Stumpyk.

If you have not done so, please complete the online form I have linked above. 

A member of our complaints team will be in touch with you soon. 

Katie

Stumpyk
Contributor
Contributor
In response to Katie_B

‎16-12-2024 12:01 AM

 

 The link you gave was useless.. just said about a high number of calls and tried to sell be something in the Black Friday deals !!

I raised a complaint 7 days ago. Was told someone would be in touch within 5 days …. Still nothing !! So I created another account with a different email so I can at least see my broadband bill and pay it instead of being charged another £8 for not paying. Hoping that I could merge the 2 accounts at some point. But looking at the questions about that seems that EE have trouble with that too. What a joke 

 

0 Helpful
Linzi_H
EE Community Support Team
In response to Stumpyk

‎16-12-2024 10:59 AM

Hi @Stumpyk 

The link provided by @Katie_B should have taken you directly to our Complaints Webform. Once filled in the team should get back to you within 7 days. If you have already opened a complaint over the phone though, you can call us and request this to be escalated to a team leader.

Linzi