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Community Activity
EE Website Issues - Since December
For a good few weeks now I've been having issues with the EE website and app. Is anyone else experiencing this and has EE responded to complaints if so? Issues are below.I either get an error message on my profile page, or it's just constantly stuck ...
Roaming in USA
Hi, I've added the Roam Abroad Pass, and made sure I have removed my spend cap, but I am still unable to use specific services such as Uber while I'm on 4G. It is allowing me to send messages via WhatsApp, and check services such as the news, however...
Missing phone upgrade
Hi,I ordered an upgrade and paid for it on March 31st. Since then no phone, no emails and no way to contact you as I am abroad. Please can you respond asap so I can figure out what went wrong. Thanks. I've been an EE customer for over 10 years.
Resolved! Highest prices of all providers
Have been a transferee from BT to EE/BT: - the initial deal for broadband, phone and full TV package was reasonable. Six months into the 24 month contract, the monthly price has sky-rocketed as well as the actual service deteriorating, (TV box consta...
Resolved! Smart benefits question
Soon I will be upgrading from a legacy plan to a new sim only plan, as the current one is rolling over since Oct 2017, and isn't fit for purpose. This new plan includes a generous data allowance and one smart benefit, however I forgot to ask the upgr...
Resolved! 150 text problem
Rung up 150 at the beginning of last month as if u text ba for balance to 150 it comes back saying unavailable when I spoke to ee they said they r aware of the problem n it should b sorted in a week n to keep trying but it still isn’t sorted and it’s...
EE fibre speed below what it should be
Hi, I just did a speed test and it shows 57Mbps when it's usually 150 or above and the guaranteed speed is 100mbps.I used the EE broadband checker and the hub was restarted, as the diagnostic said my broadband home connection could be improved.For c...
Scam calls
Called this afternoon from 020 3518 8341 offering 30% for the next year, because EE has had problems with calling clarity and ‘dropping out’ hung up then was called back immediately twice more, a very insistent little bugger, I think it may be a scam...
Cannot manage Digital Home features online
I Cannot manage my Digital Home features online. I login to my ee account fine and select manage plans and manage Digital home but when I select (for example) Manage call Protect I get ....Sorry! We couldn't find that page ...Any ideas where I shou...
Unable to link device to EE ID
I have tried unsuccessfully on more than one occasion to link my broadband to my EE ID.I have spoken to EE agents about this on probably half a dozen occasions. Each time we go through the details and I am assured that all should work now. I 'm told ...
